Last updated: May 22, 2026
When you use our services or contact us through our website, we collect information necessary to provide quality pet care services. This includes your name, email address, contact details, and information about your pet's needs and medical history where relevant.
We collect this information directly from you when you submit service requests, book appointments, or communicate with our team. Additional information may be gathered during service delivery to ensure the safety and wellbeing of your pet.
The information we collect serves specific purposes related to delivering our pet care services. We use your contact details to schedule appointments, send confirmations, and provide service updates. Pet-related information helps our team deliver appropriate care tailored to your animal's specific needs.
We may also use your information to improve our services, respond to inquiries, process payments, and comply with legal obligations. Your information is not used for purposes unrelated to our pet care services.
We do not sell, rent, or trade your personal information to third parties. Information is shared only when necessary to deliver our services or comply with legal requirements.
In certain situations, we may share limited information with veterinary partners if your pet requires medical attention during our care. Such sharing occurs only with your knowledge and for the direct benefit of your pet's health.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure data storage systems, access controls, and regular security assessments.
While we take reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but maintain ongoing efforts to protect your data.
You have the right to access, correct, or delete your personal information held by us. You may also request information about how we use your data or object to certain processing activities.
To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable privacy laws.
We retain your personal information for as long as necessary to provide services, maintain records for business purposes, and comply with legal obligations. When information is no longer needed, it is securely deleted or anonymized.
Service records and pet health information may be retained longer to ensure continuity of care and meet professional standards.
Our website uses cookies to improve functionality and user experience. You can control cookie preferences through your browser settings. For more information, see our Cookies Policy.
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or direct notification where appropriate.
If you have questions or concerns about this privacy policy or how we handle your information, contact us at:
Email: [email protected]
Address: 127 Riverside Boulevard, Melbourne VIC 3000, Australia