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GDPR Compliance

Last updated: May 22, 2026

Our Commitment to Data Protection

We are committed to protecting your personal data and respecting your privacy rights under the General Data Protection Regulation (GDPR) and applicable Australian privacy laws.

This document outlines how we comply with data protection principles and what rights you have regarding your personal information.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contract Performance: Processing necessary to provide pet care services you've requested
  • Legitimate Interests: Business operations, service improvement, and fraud prevention
  • Legal Obligation: Compliance with applicable laws and regulations
  • Consent: Where you've provided explicit consent for specific processing activities

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format.

Right to Rectification

If you believe any information we hold about you is incorrect or incomplete, you have the right to request correction or completion of that data.

Right to Erasure

You may request deletion of your personal data under certain circumstances, such as when it's no longer necessary for the purposes it was collected or if you withdraw consent.

Right to Restrict Processing

You can request that we limit how we use your personal data in specific situations, such as when you contest the accuracy of the data or object to processing.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and transmit it to another service provider where technically feasible.

Right to Object

You may object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that produce legal effects or similarly significant impact.

Data Protection Officer

For questions about data protection or to exercise your rights, contact us at:

Email: [email protected]
Address: 127 Riverside Boulevard, Melbourne VIC 3000, Australia

Data Transfers

We primarily store and process data within Australia. If data is transferred internationally, we ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.

Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities within 72 hours of becoming aware of the breach, as required by GDPR.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 16 without parental consent. If we become aware of such collection, we will take steps to delete the information promptly.

Retention Periods

We retain personal data only for as long as necessary to fulfill the purposes outlined in our Privacy Policy or as required by law. Specific retention periods vary based on the type of data and purpose of processing.

Making a Complaint

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with a supervisory authority. In Australia, you can contact the Office of the Australian Information Commissioner (OAIC).

Updates to This Statement

We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. Significant updates will be communicated through our website.

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